Return Policy

Standard Products – Return Policy

We never compromise on quality or customer satisfaction. That’s why we happily accept returns or exchanges on our standard products.

If you wish to return or exchange an item, please contact us at nexusflowllc@gmail.com within 30 days of delivery. The sooner you reach out, the smoother the process will be.

Conditions of Return

All our clothing goes through strict quality checks before being shipped. However, if you’re not fully satisfied with your purchase, we’re here to help with our simple 30-day return policy.

To start a return, email us at nexusflowllc@gmail.com.

Please note:

  • Return requests are processed within 7–10 working days after we receive your email.

  • Items must be unworn, unwashed, and returned in their original condition with all tags attached.

  • The return shipping cost is borne by the customer and may vary depending on location.

  • You may be asked to share clear photos or videos of the product highlighting the issue.

Don’t worry — our support team will guide you through every step of the process.

Customized / Made-to-Order Products – Return Policy

Customized or made-to-order items cannot be returned or exchanged.

Each customized piece is created specifically based on the customer’s selected size, design, and preferences. Since these items are uniquely made for you, they cannot be resold or reused.

Producing custom garments responsibly is important to us, and returning such items often leads to unnecessary waste. We appreciate your understanding.

Alteration Issues?

If you’re facing any fit or alteration-related issues, there’s no need to worry.

Simply email us at nexusflowllc@gmail.com with details of the alterations required. Our team will assist you promptly.

  • Shipping costs for alterations are paid by the customer.

  • Shipping charges may vary depending on your location.

  • Our representative will inform you of the exact cost once you contact us.

How to Return an Item?

The return process is quick and simple:

  1. Send a return request to nexusflowllc@gmail.com

  2. Our team will respond within 24 hours with further instructions

  3. Pack the item securely (original packaging is not required)

  4. Use compact packaging to help reduce return shipping costs

Feedback & Support

Your feedback means a lot to us. If something didn’t meet your expectations or if you have any questions, comments, or suggestions, feel free to reach out at nexusflowllc@gmail.com.

We’re always here to help 💬